Books that are purchased online from vaniprakashan.com can be refunded subject to certain conditions. vaniprtakashan.com penalizes the customer for the delivery and processing charges incurred upon for the fulfillment of the order. The books that have been purchased from our showroom, Vani Prakashan,151,Rajendra Market,Opp.Tis Hazari Courts,Near Telephone Exchange,Delhi-110054, India , cannot be returned online.Such returns and requests for refunds have to be made manually at the Showroom. The customer will be informed via e-mail about the refund once we have received and processed the returned item. This is applicable to the items that are returned to the store without receiving them. Items can be returned if they are in the original condition. A request for return has to be submitted within 30 days of dispatch of the items. The customer will obtain the refund in the same form of payment used to purchase the books by the customer, within Seven days of our receiving the returns.Customer can request for returns using the My Account option.